How It Works

When you click on our "Help!" button, your computer will attempt to download some files from our server to your C: drive.  

Your computer will ask you if you wish to 'RUN' or 'OPEN' the software - say yes.  Your computer may also only allow you to save a file called 'remhelp.exe' (our help program) - save the program to your C: drive and then double click it to run it.

These files will be used to allow our experts to help analyze your computer and repair it.

Our Live Help system identifies your computer’s unique address on the Internet and then sends an email to our support centre where our experts can log on to your computer.

One of our experts will actually be right there with you on the computer.  You will see the mouse move and programs being run on your computer to repair it.

Our experts will perform a free analysis of your computer before proceeding with any repairs.  When we are finished, our programs are removed from your system and you will have benefited from a low-cost high-technology solution that did not require you to unplug or take your computer anywhere.

The process of analysing and repairing your computer can take anything from 15 minutes to 3 hours depending on connection speed, number and types of problems.

Most repairs will take around 45 minutes.

We charge just £9.99 + £1.50 VAT for this service, in addition to the standard rates. Furthermore, we will not charge the standard rates if we were unable to repair the primary problem on your computer.

Online repairs do have some limitations, however.

If we cannot completely resolve all your issues online, then simply drop off your machine to us and we will complete the repair/upgrade at our standard rates.

Our online service requires prepayment with the repair fee being payable immediately upon resolution of the problem(s).

You can pay via Paypal, cheque or Bank Transfer

You will only be requested to pay after our experts have successfully connected to your computer and performed a FREE analysis of what is wrong.

After submitting to us your payment details, we will go ahead and repair and speed up your computer.

PLEASE NOTE:

Your Privacy is of absolute importance to us.
All repair data will remain completely confidential.