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FAQ
Q: Why does Computer Advice work by appointments and not walk-ins?
A: We feel it is important to give every customer hands-on service with one of
our technicians in a relaxed setting. Appointments are scheduled every half hour
(as technicians are available) from Monday to Friday. Please call us today on
0150 955 0574 if you're having computer troubles.
Q: Is it safe to click on links in e-mails or instant messages?
A: Unless you can absolutely 100% verify you know the source of the message, it
is not safe. There are many scams, spam and viruses ever increasingly finding
their way in to computers around the world. It is more important than ever to be
safe, rather than sorry.
Q: How can I keep my data safe?
A: Always back up! If you don't have a DVD burner or an external drive, get one.
Keep multiple backups in separate locations if possible.
Q: I have data that is lost. The drive still works but I can't get to it. Can
Computer Advice recover my data?
A: In most cases we can. Please give us a call at 0150 955 0574 and we'll
schedule an appointment for an estimate.
Q: My drive is physically broken. Can you still recover my data?
A: This varies on how the drive is broken. If it is an external drive, sometimes
this is a failure we can work around. If it is an internal drive and it is
making strange clicking noises, spinning up and down over and over or not
powering on at all, there's a chance we may not be able to recover the data -
BUT WE WILL TRY. Please call us at 0150 955 0574 and we'll help you assess the
situation.
Q: My laptop's screen is shattered. Can you fix it? How long will it take? Is
it worth repairing?
A: We can repair broken laptop screens within one or two business weeks on most
occasions. It is generally worth repairing unless the system is more than four
years old. It's important to note that we only use new replacement parts that
are sourced from manufacturer approved resellers for the best quality repair.
Q:
Can you repair or replace laptop keyboards?
A: In most cases yes. Please call us on 0150 955 0574 for a free estimate.
Q: My computer is running slow. Is it infected with viruses and/or spyware?
A: In most cases, yes. This can also happen if your system is overheating or you
have a lot of (unnecessary) programs running at once. Other times you may simply
need more memory to meet your usage requirements. Please call us on 0150 955
0574 so we may help you assess the situation.
Q: Does Computer Advice perform contractual high availability business
computer services?
A: Yes, with corporate clients call 0150 955 0574 to speak with a sales
representative.
Q: Do you repair printers?
A: For personal and small business printers we can perform repairs if the unit
is brought to our office. We do not perform on-site printer repair unless we
have a contract with your company. Please call us on 0150 955 0574 to schedule
an appointment.
Q: Should I stop using file sharing programs and web sites? If so, why?
A: Yes, and for many compelling reasons. First and most obviously is that it's
illegal. Secondly, and just as important, is that these sites are hosts for
viruses, spyware and other malicious content that CAN and likely WILL infect
your system.
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